Data Privacy

Data Privacy Notice

Metro Shipping Limited is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Visitors to our Website

When someone visits www.metroshipping.co.uk (our “Site”) we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to any service, posting material or requesting further services. We may also ask you for information when you report a problem with our Site.

Newsletter sign-up

As part of the registration process for our regular e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, Salesforce, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Salesforce’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection enquires email address (Privacy.Enquires@metroshipping.co.uk)

Using your Information

We use information held about you in the following ways:

Wi-Fi

Visitors to our buildings may opt to utilise our Guest Wi-Fi. If so, we may collect data about your device, the volume of data which you use, the websites and applications which you access and your usage by access time, frequency and location.

Links to Other Websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated in March 2018.

Complaints or Queries

We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be addressed to our Privacy Enquiries email (Privacy.Enquiries@metroshipping.co.uk ) and we will respond to your data protection query.